Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The delivery time for your order may vary depending on your location and shipping method chosen at checkout. Typically, orders are delivered within 2-15 days. For more precise delivery estimates, please refer to our Shipping Policy.
Creating an account is easy! Simply click on the “Sign Up” or “Create Account” button located on our website’s homepage. Follow the prompts to enter your details and create your account.
To change your shipping address, log in to your account and navigate to the “My Account” or “Account Settings” section. From there, you can update your shipping address details as needed.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your order on our website or through the designated courier’s website.
For your security, we do not store any credit card information on our servers. All payment transactions are securely processed through our trusted payment gateway providers.
Sales tax may be applied to your order depending on your shipping address and local tax regulations. The applicable sales tax amount will be calculated and displayed during the checkout process.
We currently offer shipping just in Canada.
Depending on the items ordered and their availability, your order may arrive in multiple packages. Each package will be individually tracked and delivered to you as quickly as possible.
If you need to swap an item
Returns and Exchanges
Our Returns Policy allows you to return eligible items within 30 days of receipt for a refund or exchange. Please review our full Returns Policy [https://dscover.com/index.php/terms-and-conditions/ ] for detailed information on eligibility criteria and instructions on how to initiate a return.
We apologize for any inconvenience caused. Please contact our customer support team at sales@dscover.com immediately with your order details, and we will arrange for the correct item to be shipped to you promptly.
We strive to ensure that your order arrives in perfect condition. If your order has arrived damaged, please contact our customer support team within 30 days of receipt. We will work with you to resolve the issue and arrange for a replacement or refund as necessary.
Authorized returns should be mailed to the following address: 3469 Rue Ashby, Saint-Laurent, QC H4R 2K3, Canada
Our dedicated customer support team is available to assist you with any inquiries or concerns you may have. You can reach us by phone at 888-893-8888, by email at sales@dscover.com or visit our Contact Us page for more options.
If you have entered an incorrect shipping address, please contact our customer support team as soon as possible. While we cannot guarantee that we can update the address, we will do our best to assist you in resolving the issue.
Once an order has been submitted, changes or cancellations may not be possible. However, please contact our customer support team immediately, and we will do our best to accommodate your request.